Pre-Registration by Phone
This involves everything prior to ROC accepting the PC for repair such as collecting contact information, problem description, etc.. We prefer you take the step of setting an appointment in order to reduce congestion at check-in time.
Check-In the PC
Please wear a mask for your appointment, come in and set your PC on the check-in table UNLESS someone else is already there. Please respect distance and avoid crowding to assure everyone’s safety as necessary. Thanks in advance for your patience.
Once checked in, the equipment will then begin a 1 to 2 hour UV Light bath to assure us that no virus problems remain INSIDE the computer.
Diagnosis and repair
This is where we do the work, prepare the invoice, etc..
The customer will be called when their PC is ready.
– A pickup appointment will be scheduled
– Payment and pickup